President Matt Litzler along with Automation Engineer Aiman Abousamieh explain in this video how the company is coping with the changes COVID-19 has brought in how they service their customers.
Following CDC guidelines and taking all necessary precautions, they have moved to video chats and remote check-ins with customers just as the rest of the world has done to stay in touch and maintain contact. To serve those customers overseas, they have established a Third Shift that enables their engineers to be online live with customers interacting in ‘real-time’ to handle new installations and do testing and troubleshooting from the otherside of the world.
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